Refund and Returns Policy
At Fur-Fur Healers, we pride ourselves on delivering high-quality and professional services that prioritize the well-being of your pets. Our team of licensed veterinarians, nutritionists, and behavior experts are committed to providing expert advice and care through our online platforms. However, due to the nature of our services, all transactions are subject to the following refund policy
Non-Refundable Services
All services provided by Fur-Fur Healers are non-refundable. This includes, but is not limited to:
- Online veterinary consultations
- Custom nutrition plans
- Behavior training sessions
- Grooming tutorials and guidance
- Post-surgery care support
Each of these services is personalized to meet the specific needs of your pet. Once a consultation, plan, or support service has begun, it cannot be returned, canceled, or refunded. Our professionals invest time, expertise, and resources into delivering valuable, tailored advice that is directly beneficial to your pet, making it impossible to reverse or reclaim the service provided.
Why Are Our Services Non-Refundable?
Our refund policy reflects the nature of the online, personalized services we provide. Unlike physical goods that can be returned, our services are one-time, professional consultations or plans that are delivered directly and specifically to meet the needs of your pet. Each service starts immediately upon scheduling or consultation and is designed to provide instant value. Here’s why our services are non-refundable:
- Customized Care: Every consultation, health check, and nutritional plan is crafted based on your pet’s individual needs. Once delivered, the service cannot be undone.
- Time and Expertise: Our professionals dedicate their time, expertise, and knowledge to provide you with the best possible advice and care.
- Instant Access: You gain immediate access to expert services, often during the initial consultation. This instant delivery makes it impossible to reclaim the service.
Our Commitment to Quality
While our services are non-refundable, we are dedicated to ensuring that you and your pet receive the highest level of care. If for any reason you feel that the service provided did not meet your expectations, please reach out to us. We value your feedback and will work with you to address any concerns or issues. Our goal is to create a positive and helpful experience for both you and your pet.
Exceptions
In rare circumstances, we may consider a partial refund or rescheduling if there are issues such as:
- Technical difficulties that prevent a session from taking place.
- Mistaken bookings, where the service has not yet been initiated and proper notice is given. Please contact us as soon as possible to discuss any concerns you may have.
Contact Us
If you have any questions about this refund policy or if you need support regarding the service you received, feel free to get in touch with our customer service team. We are here to assist you and ensure your pet receives the best possible care.
Thank you for choosing Fur-Fur Healers!